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How to troubleshoot problems that occur when 

you start or use Word


Related Questions:-

  1. How To  Insert your document into another file?


  2. How To Start Word by using the /a switch?

  3.  How To Delete the Word Data registry sub-key?

  4.  How To Delete the Word Options registry key?

  5.  How To Replace the Normal.dot or Normal.dotm global template file?

  6. How To Disable the Startup folder add-ins?

  7. How To  Delete the COM add-ins registry keys?

  8. How To Change the default printer?

Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.


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Answer:-

                 Insert your document into another file


To access a document but leave its final paragraph mark behind, follow these steps:
  1. On the File menu, click New and then click Blank Document.
  2. On the Insert tab, click Object in the Text group, and then click Text from File.
  3. Select the file that you want to open and insert, and then click Insert.

                 Start Word by using the /a switch

The /a switch also locks the settings files to prevent it from being read or modified. To start Word by using the /a switch, follow these steps:


  1. Type Run in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
  2. In the Run dialog box, type winword /a, and then press Enter.

826857 Description of the "/a" startup switch in Word

If the problem does not occur when you start Word by using the /a switch, try the next method to determine the source of the problem.


                       Delete the Word Data registry sub-key

To delete the Word Data registry subkey, follow these steps:

  1. Exit all Office programs.
  2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
  3. Locate the following registry subkey, as appropriate for the version of Word that you are using:
    Word 2016
    HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Word\Data

    Word 2013
    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\Data

    Word 2010
    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Data

    Word 2007
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

    Word 2003
    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Data
  4. Click Data, and then click Export on the File menu.
  5. Name the file Wddata.reg, and then save the file to the desktop.
  6. On the Edit menu, click Delete, and then click Yes.
  7. Exit Registry Editor.
  8. Start Word.
If the problem is not resolved, restore the original Word Data registry subkey, and then try the next method.

Restore the original Word Data registry key

To restore the original Word Data registry subkey, follow these steps:

  1. Exit all Office programs.
  2. Double-click the Wddata.reg icon on the desktop.
  3. Click Yes, and then click OK.
:- If restoring the Word Data registry subkey doesn’t work, go to the next procedure.


         Delete the Word Options registry key


To delete the Word Options registry key, follow these steps:

  1. Exit all Office programs.
  2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
  3. Locate the following registry subkey, as appropriate for the version of Word that you are running:
    Word 2016
    HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Word\Options

    Word 2013
    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\Options

    Word 2010
    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Options

    Word 2007
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Options

    Word 2003
    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Options
     
  4. Click Options, and then click Export on the File menu.
  5. Name the file Wddata.reg, and then save the file to the desktop.
  6. On the Edit menu, click Delete, and then click Yes.
  7. Exit Registry Editor.
  8. Start Word.
:-

If the problem is not resolved, restore the original Word Options registry key, and then try the next method.

To restore the original Word Options registry key

To restore the original Word Options registry key, follow these steps:

  1. Exit all Office programs.
  2. Double-click the Wdoptn.reg icon on the desktop.
  3. Click Yes, and then click OK.

      Replace the Normal.dot or Normal.dotm global template file


To rename the global template file, follow these steps:

  1. Exit all Office programs.
  2. Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
  3. At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter: 
     
    Word 2016, Word 2013, Word 2010, or Word 2007

    ren %userprofile%\AppData\Roaming\Microsoft\Templates\Normal.dotm OldNormal.dotm
    Word 2003
    ren %userprofile%\AppData\Roaming\Microsoft\Templates\Normal.dot OldNormal.dot
  4. At the command prompt, type exit, and then press Enter.
  5. Start Word.
:-If the problem is not resolved, restore the original global template file, and then go to the next section.

Restore the original global template file

To restore the original global template file, follow these steps:

  1. Exit all Office programs.
  2. Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
  3. At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:
     
    Word 2016, Word 2013, Word 2010 and Word 2007

    ren %userprofile%\AppData\Roaming\Microsoft\Templates\OldNormal.dotm Normal.dotm

    Word 2003
    ren %userprofile%\AppData\Roaming\Microsoft\Templates\OldNormal.dot Normal.dot
  4. Type exit, and then press Enter.
  5. Start Word.


           Disable the Startup folder add-ins


To do this, follow these steps:

  1. Exit all Office programs.
  2. Start Windows Explorer. Type windows ex in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
  3. Type the following command in the address bar, as appropriate for the version of Word that you're running and its installation type, and then press Enter:
     
    Word 2016

    64-bit C2R installation:
    %programfiles%\Microsoft Office\root\office16\Startup\

    32-bit C2R installation:
    %programfiles% (x86)\Microsoft Office\root\office16\Startup\

    64-bit MSI installation:
    %programfiles%\Microsoft Office\office16\Startup\

    32-bit MSI installation:
    %programfiles% (x86)\Microsoft Office\office16\Startup\

    Word 2013

    64-bit C2R installation:
    %programfiles%\Microsoft Office\root\office15\Startup\

    32-bit C2R installation:
    %programfiles% (x86)\Microsoft Office\root\office15\Startup\

    64-bit MSI installation:
    %programfiles%\Microsoft Office\office15\Startup\

    32-bit MSI installation:
    %programfiles% (x86)\Microsoft Office\office15\Startup\

    Word 2010

    %programfiles%\Microsoft Office\Office14\Startup\

    Word 2007

    %programfiles%\Microsoft Office\Office12\Startup\

    Word 2003

    %programfiles%\Microsoft\Office\Office11\Startup\
  4. Right-click one of the files that is contained in the folder, and then click Rename.
  5. After the file name, type .old, and then press Enter.

    Important Make a note of the original file name so that you can restore the file, if it is necessary.
  6. Start Word.
  7. If you can no longer reproduce the problem, you have found the specific add-in that causes the problem. If you must have the features that the add-in provides, contact the vendor of the add-in for an update.

    If the problem is not resolved, rename the add-in by using its original name, and then repeat steps 3 through 6 for each file in the Startup folder.
  8. If you can still reproduce the problem, type the following path in the address bar of Windows Explorer, and then click OK.
     
    For Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows Vista

    %userprofile%\AppData\Roaming\Microsoft\Word\Startup

    For Windows XP

    %userprofile%\Application Data\Microsoft\Word\Startup
  9. Repeat steps 3 through 6 for each file in this Startup folder.
If the problem is not resolved after you disable the Startup folder add-ins, go to the next method.



         Delete the COM add-ins registry keys

To delete the COM add-ins registry keys, follow these steps:

  1. Exit all Office programs.
  2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
  3. Locate the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins
  4. Click Addins, and then click Export on the File menu.
  5. Name the file WdaddinHKCU.reg, and then save the file to the desktop.
  6. On the Edit menu, click Delete, and then click Yes.
  7. Locate the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Word\Addins
  8. Click Addins, and then on the File menu, click Export.
  9. Name the file WdaddinHKLM.reg, and then save the file to the desktop.
  10. On the Edit menu, click Delete, and then click Yes.
  11. Exit Registry Editor.
  12. Start Word.

:-If the problem is resolved, you have determined that a COM add-in program is causing the problem. Next, you must determine which COM add-in program is causing the problem.

To determine which COM add-in program is causing the problem, follow these steps:

  1. Exit all Office programs.
  2. Double-click the Wdaddin.reg icon on your desktop.
  3. Click Yes, and then click OK.
  4. Use one of the following procedures, as appropriate for the version of Word that you are running:

    Word 2016, Word 2013, or Word 2010

    1. On the File menu, click Options.
    2. Click Add-Ins.
    3. In the Manage list, click COM Add-Ins, and then click Go.

      Note If an add-in is listed in the COM Add-Ins dialog box, clear the add-in check box. If more than one add-in is listed, clear only one add-in check box at a time. This procedure helps determine which add-in is causing the problem.
    4. Click OK to close the COM Add-Ins dialog box.
    5. On the File menu, click Exit.

    Word 2007

    1. Click the Microsoft Office Button, and then click Word options.
    2. Click Add-ins.
    3. In the Manage list, click COM Add-ins, and then click Go.

      If an add-in is listed in the COM Add-Ins dialog box, click to clear the add-in check box. If more than one add-in is listed, click to clear only one add-in check box at a time. This procedure helps determine which add-in is causing the problem.
    4. Click OK to close the COM Add-Ins dialog box.
    5. Click the Microsoft Office Button, and then click Exit Word.
    6. On the File menu, click Exit.
  5. Start Word.

;-If the problem is not resolved when you start Word, repeat steps 4 and 5 for each COM add-in that's listed until you determine which add-in is causing the problem.


              Change the default printer

To change the default printer, follow these steps:

  1. Exit all Office programs.
  2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter Devices and Printers.
  3. Right-click Microsoft XPS Document Writer, and then click Set as default printer.
  4. Start Word.
If the problem is resolved after you start Word, you have determined that the printer is causing the problem. If this is the case, contact the vendor to see whether there is an update for the printer driver.

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